First-Apps
Workflow library

Use case · Holiday rental host

Every guest welcome, every turnover done

Maria rents out two holiday apartments. Bookings come in through Airbnb and her own website, sometimes three guests a week. With two First Apps workflows every booking brings its own checklist: door code, cleaning, fresh linen, arrival instructions and the review request, each on the right day.

Start free The two workflows

Seaside apartment

Guest: Jonas, 2 nights

  1. MonBooked
  2. WedDoor PIN
  3. ThuPrepareToday
  4. FriArrival
  5. SunDeparture
  6. MonReady
Guest check-in
6 steps
Guest check-out and turnover
8 steps
forgotten
0

The problem

Turnovers on the same day as the next arrival, and one step is easy to forget.

A new door PIN for each guest, and the old one has to go.

Cleaning, linen and restocking spread over notes, chats and memory.

Reviews only come in if you ask, at the right moment.

The two workflows

Each booking is a job for the guest. The check-in workflow starts with the booking and counts back from the arrival date. On departure day Maria starts the check-out workflow with one tap.

Holiday rentals

Guest check-in

Everything ready before your guest arrives: clean place, fresh linen and a door code.

PopularStarts for every new job6 stepsUntil check-in

  1. Day 0Confirm the booking

    Thank the guest, confirm dates and number of guests.

  2. 2 days before check-inCreate a door PIN for this guest

    New code in the smart-lock app, valid from check-in to check-out.

  3. 1 day before check-inClean the apartment

    Kitchen, bathroom, floors, bins. Check the previous guest left nothing behind.

  4. 1 day before check-inFresh bed linen and towels

    Make the beds, towels on the bed, spare set in the cupboard.

  5. 1 day before check-inSend arrival instructions with the PIN

    Address, parking, door PIN, Wi-Fi, house rules.

  6. On check-in dayWelcome message

    Short message on arrival day: anything you need?

Use this workflow

Holiday rentals

Guest check-out and turnover

From departure to ready for the next guest, nothing forgotten.

You start it for a customer8 stepsRuns 1 days

  1. Day 0Deactivate the guest's door PIN

    Delete the code in the smart-lock app.

  2. Day 0Walk through and check for damage

    Photos of anything broken or missing, report it on the platform within the deadline.

  3. Day 0Clean the apartment

  4. Day 0Change the bed linen

    Used linen and towels into the laundry bag.

  5. Day 0Restock

    Toilet paper, soap, coffee, dishwasher tabs, bin bags.

  6. Day 1Do the laundry

    Wash, dry and fold the linen and towels.

  7. Day 1Ask for a review

    Thank the guest and ask for a review on the platform.

  8. Day 1Mark ready for the next guest

    Calendar and cleaning checklist up to date.

Use this workflow

One booking, step by step

Booked on Monday, arrival Friday, departure Sunday:

Check-in workflowCheck-out workflow

  1. MonBooked

    Booking comes in. Maria adds the guest and the booking with Friday as arrival. Task: confirm the booking.

  2. WedDoor PIN

    Create the door PIN, valid Friday to Sunday.

  3. ThuPrepare

    Clean, fresh linen and towels, send arrival instructions with the PIN.

  4. FriArrival

    Guest arrives. Welcome message.

  5. SunDeparture

    Departure. Maria starts check-out: deactivate PIN, check for damage, clean, change linen, restock.

  6. MonReady

    Laundry done, review requested, apartment marked ready for the next guest.

Set it up in five minutes

  1. 1Add both workflows from this page (Use this workflow) and adjust the steps to your apartment.
  2. 2Add each guest as a customer, and each booking as a job with the arrival date as deadline.
  3. 3On departure day, start "Guest check-out and turnover" for the guest.
  4. 4Share the app with your cleaner: everyone sees today's tasks and ticks them off.

Tips

  • Several apartments? Put the apartment name in the job title, so tasks show where they belong.
  • Turnover and next arrival on the same day? The check-in tasks are due one day before arrival, so you see them early.
  • Keep the arrival instructions as text in the step details and copy them into the message.

Try it with your next booking

7 days free. Add the two workflows and your next guest gets the full routine.

Start free